Refunds & Returns Policy
Refunds (unopened/unused products)
You can return unused items for a full refund up to 30 days after placing your order.
Products must be unopened and returned in a re-saleable condition. Please be sure to pack them safely. A refund will be made to your PayPal account and confirmed to you by email.
Please note: we do not refund postage costs.
Exchanges (opened products)
If after trying a product you decide it isn't suitable then please contact us for further advice. If you let us know within 7 days we may be able to offer you an exchange or credit note.
9 Carlton Road
Tel: 0116 318 3776
Office hours: Monday-Friday 8am-6pm (excluding public holidays)